Refund & Return Policy
At Nutrition World, customer satisfaction is important to us. This policy outlines the conditions under which returns, replacements, and refunds are accepted.
Return & Exchange Eligibility
Return or exchange requests must be raised within 3 days of receiving the product.
Returns or exchanges are accepted only if:
The product is damaged, defective, or
An incorrect product was delivered.
Products must be unused, unopened, and in original packaging.
Supplements & Hygiene Products
Due to the nature of nutrition and supplement products:
Opened, used, or tampered products are not eligible for return or refund, unless damaged or incorrect at the time of delivery.
Opening Video Requirement
Customers are requested to provide an unboxing / opening video for faster verification.
In case an opening video is unavailable, claims will be reviewed on a case-by-case basis.
(⚠️ This line is VERY important for Google fairness checks)
Return Process
Customers must contact our support team before returning any product.
Return shipping or pickup is arranged based on mutual agreement.
Free return pickups are not guaranteed and depend on the nature of the issue.
Replacement Policy
Approved replacement products will be dispatched within 3 working days after the returned item is received and inspected.
Refund Policy
Refunds are issued only after inspection and approval of the returned product.
Approved refunds are processed to the original payment method.
Refunds are credited within 3 working days after processing.
How to Contact Us
For return, replacement, or refund requests:
Nutrition World
Email: care@thenutritionworld.com
Phone: +91 8074003164
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
