Refund & Return Policy

Return Policy Overview

Nutrition World offers a 7-day return window from the date of delivery. Customers can request a return, replacement, or refund if the product received is damaged, defective, incorrect, expired, or does not match the order.

Return Eligibility Criteria

To qualify for a return:

• The product must be unused, unopened, and in original packaging with all seals, labels, and accessories intact.
• The product must be returned in the same condition as delivered.
• Returns must be requested within 7 days of delivery.

Damaged, Defective, Incorrect, or Expired Products

If you receive a damaged, defective, incorrect, or expired product:

• You must notify us within 48 hours of delivery.
• Provide clear images and an unboxing video showing the issue.
• After verification, you are eligible for a free replacement or full refund.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Products that are used, opened, or consumed.
• Items damaged due to customer misuse or mishandling.
• Products with tampered or missing packaging, seals, or labels.
• Items with scratched or damaged authenticity/verification codes.
• Products returned without original packaging or accessories.
• Bundled products where individual items cannot be returned separately.

Return Method & Process

To initiate a return:

1. Email us at care@thenutritionworld.com with your order ID and issue details.
2. Attach clear images/videos as required.
3. Our team will review and confirm your request within 1–2 business days.

Return Shipping

• Free return shipping is provided for eligible returns.
• Pickup will be arranged within 3–7 business days after approval.
• If pickup fails after two attempts, the return request may be canceled and needs to be re-initiated.

Refund Policy

• Refunds are processed after product inspection and approval.
• Prepaid Orders: Refunded to the original payment method within 5–7 business days.
• Cash on Delivery (COD): Refunded via bank transfer within 5–7 business days after bank details are provided.
• Bank processing times may vary and are beyond our control.

Replacement Policy

• Replacements are shipped within 5–7 business days after the returned product passes inspection.
• Replacement is subject to stock availability.
• If a replacement is not available, a full refund will be issued.

Cancellation Policy

Customer-Initiated Cancellation

• Orders can be canceled only before shipment.
• Once shipped, orders cannot be canceled.

Company-Initiated Cancellation

Nutrition World reserves the right to cancel orders due to:

• Product unavailability
• Pricing or listing errors
• Suspicious or fraudulent transactions

In such cases, a full refund will be issued.

Contact Information 

Customers can contact us for any return or refund queries:

Nutrition World
📧 Email: care@thenutritionworld.com
📞 Phone: +91 8074003164
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST