Help Center
Find quick answers about orders, delivery, payments & returns
Log into your account on thenutritionworld.com and go to My Orders. Each order will display its current status — Confirmed, Dispatched, or Delivered.
Once dispatched, you receive an email and SMS with a tracking link. You can also find the tracking number under My Orders in your account.
We offer FREE shipping on all prepaid orders above ₹499. For orders below ₹499, a ₹49 fee is charged. COD orders have an additional ₹30 handling charge.
Click "Notify Me" on the product page to get an email alert as soon as it becomes available again.
Modifications are possible only within 1 hour of placing the order and before dispatch. Contact our support team immediately via WhatsApp or email.
Go to My Orders → Cancel Order before dispatch. Post-dispatch cancellation is not possible; you may initiate a return after delivery.
Take clear photos/video and contact us within 48 hours of delivery. We will arrange a replacement or full refund promptly.
Once inspected at our warehouse (5–7 business days), your refund is credited to the original payment method within 5–7 additional business days. Or opt for instant store credit.
Log in and go to My Orders to see the status of every order placed with The Nutrition World.
Yes. Go to My Orders → Cancel Order before it is packed and dispatched. Refunds for prepaid orders are credited within 5–7 business days.
Most in-stock orders are dispatched within 24–48 hours on business days. Delivery typically takes 2–5 business days depending on your location.
Re-delivery will be attempted and you'll receive SMS updates. Contact support if your order is significantly delayed beyond the expected date.
A tracking ID and courier name will be shared via email and SMS once your order ships. Click the tracking link from the email for real-time updates.
We ship via Delhivery, Blue Dart, Ekart, and India Post depending on your location. All orders are securely packed.
We deliver to most PIN codes across India. If your PIN code is not serviceable at checkout, contact us and we will find an alternate shipping solution.
FREE shipping on prepaid orders above ₹499. A flat ₹49 fee for orders below ₹499. COD carries an additional ₹30 handling charge.
Currently we ship only within India. International delivery is being planned — stay tuned for updates!
We accept:
• Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)
• UPI (GPay, PhonePe, Paytm, BHIM)
• Net Banking
• EMI on select cards
• Wallets (Paytm, Mobikwik)
• Cash on Delivery (COD)
No. All transactions are processed through a PCI-DSS compliant payment gateway. We never store or access your card information.
Yes. All prices on thenutritionworld.com are inclusive of GST. No hidden tax charges at checkout.
Promo coupons are discount codes available on our Offers page, newsletters, and social media. Enter the code at checkout to apply your discount.
Only one coupon code per order. Some coupons may combine with bank offers or cashback deals — check the coupon terms.
Products are eligible for return within 7 days of delivery if received damaged, wrong item sent, or defective. Opened supplements are generally non-returnable unless defective. See our Return Policy.
Contact us immediately with photos. We will investigate and provide a full refund or replacement — no questions asked.
We dispatch products with a minimum 6 months shelf life. If you receive a product with under 3 months remaining, share a photo and we'll arrange a replacement immediately.
1. Log in and go to My Orders
2. Select the order and click "Request Return"
3. Choose the item and reason
4. Submit — our team reviews within 24 hours.
1. Pickup is scheduled from your address
2. Pack the product in original packaging
3. Hand it to the courier on pickup date
4. Refund initiated within 5–7 business days after warehouse inspection.
Refunds go to the original payment method within 5–7 business days after inspection. Choose store credit for faster resolution.
Go to My Orders → Select Order → Return Status. You'll also receive email and SMS updates at each step.
Do not accept the delivery if possible. If already accepted, record a video before opening and share it with us within 48 hours.
Contact us within 48 hours of the delivery notification. We'll raise a courier investigation and resolve within 5–7 business days.
5–7 business days after warehouse inspection, plus 2–3 days for bank processing depending on your bank.
